TERMS AND CONDITIONS
I want to make you HAPPY - so I will work with you!
Glass is simply prettier
Glass is ecologically responsible
There is no fake, no imitation, no plastic, glass IS the real thing!
Please be aware that minor bubbles, wrinkles, and other variations are inherent to even the finest glassware and crystal and are not considered defects. All items are inspected for major defects prior to shipping.
COMMUNICATION is KEY - I want you to be happy and I will go the extra mile to make that happen - if in doubt contact me: firstname.lastname@example.org
PRODUCTION TIME: 7 - 9 days. Please note this does not include shipping time or weekends.
SHIPPING TIME: Shipping is usually made through UPS Ground, which states 1-5 days. I will send you a shipping notification with a tracking number the day it ships. Allow an extra few days for shipping times during the holidays. (Please understand that I have no control over the delivery of packages. I follow the same tracking number that you do.)
***Due to the weight of these items, it is currently not cost effective for Canadian or International Delivery ***
IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. Before placing your order, make sure your address is correct on the website. If you pay using PayPal, you must verify this address is also correct. I am not responsible for incorrect addresses.
Please follow me on Facebook at www.facebook.com/irishlassglass to be the first to see new products and to know our current specials and other types of designs.
Stripe keeps your payment information secure. Stripe websites never receive your credit card information.
You do not have to be a PayPal member in order to make a purchase. PayPal does not require you to set up an account to purchase from my website. You can simply make the payment using your credit card and PayPal acts as a go-between.
I generally ship UPS Ground.
Processing Time is 10 - 14 days.
SHIPPING Time is extra time and up to an added 5 business days. Please allow 2 - 3 weeks in total time before receipt of your order.
** Large orders may require additional time.
I'll do my best to meet these shipping estimates but cannot guarantee them.
Refunds and Exchanges
Claims for shortages or damaged goods must be made by messaging me WITHIN 5 DAYS OF DATE SHOWN FOR UPS DELIVERY. I cannot be held responsible for any claims made AFTER 5 days of delivery.
If purchasing a personalized item all sales are final once payment is received.
Some of my designs use unique fonts that do not have an option of capital letters or lowercase letters. So if an item is shown with lowercase letters in the design, that item(s) will be printed with lowercase letters even if you type capital letters in the notes. Please contact me for options :)
I will process your personalized items exactly as they appear in your "Customize" including punctuation, spelling, and capitalization when you checkout ~ I do, however, reserve the right to use certain formatting as shown in the photos for best fit. So if an item is shown with lowercase letters in the design, that item(s) will be printed with lowercase letters even if you type capital letters in the notes. Please contact me for options :)
I will not replace an item for you if you provided the wrong information or spelling - you would have to repurchase the item. If I am in error, I will apologize profusely, happily replace the item, and refund your shipping costs.
** Please double check all spelling + punctuation before submitting details to me. **
Additional Policies and FAQs
All items are guaranteed against defects in material and workmanship. This does not include minor variances in the artwork or color. While I try my best to match exactly for a set, there may be minor variations as every design is applied by hand. If you are a stickler for everything to be exact - I recommend purchasing a laser item instead. Media blasting is the art of applying each design one by one by hand. This may cause slight variations in each design which is the true beauty of handmade.
Please note that occasional air bubbles, chill marks, and flow lines are a natural occurrence in even the finest of glass. Such variations are not considered defects - in fact, these variations are what adds to the "uniqueness" of each item.
Occasionally I have to withdraw an item at short notice because it is not currently available from our supplier or has been discontinued.
If you have placed an order for an item that is currently unavailable or has been discontinued, I will inform you as soon as possible and provide you with an alternative of same or superior quality.
Material may show minor variations from piece to piece and is inherent of glass.
Please note that all dimensions, capacities and etched areas are approximate.
While I make every attempt to blast personalized items as they appear on my website photos, I also reserve the right to make adjustments to artwork and text (including date format) to best suit item and templates.